Shipping and Returns

Last updated: September 20, 2026

Processing time

Orders are prepared and shipped within 1 to 3 business days (Monday to Friday, excluding holidays) after payment is confirmed.

Carriers and delivery times

We ship with UPS. Delivery time depends on the carrier, the service you choose at checkout and your destination; the estimated time is shown before you confirm your purchase.

Shipping cost

The cost is calculated at checkout based on the weight of the order, the destination and the service selected. You will see the exact total before you confirm.

Where we ship

For now we ship within the United States. If you would like shipping to another destination, write to us at [email protected] and we will let you know if it is possible.

Tracking

When your order ships, we send you the tracking number by email and, if you agreed, by text message or WhatsApp.

Delivery address

Please check that your address is correct before paying. If an order is returned because of an incorrect address, we may charge for a new shipment.

Damaged, incomplete or lost orders

Please check your order when you receive it. If it arrives damaged or incomplete, or does not arrive, write to us at [email protected] within 7 days of delivery (or of the estimated date) with your order number and, if possible, photos. We will replace it or refund you.

Returns

We accept returns within 30 days of delivery for unopened, unused products in their original packaging.

For hygiene and safety reasons, opened or used products cannot be returned unless they are defective or we sent you the wrong item.

How to return a product

Write to us at [email protected] with your order number. We will tell you how to send it back. Return shipping is at your expense unless the mistake was ours.

Refunds

Once we receive and inspect the return, we refund the product price to your original payment method. Your bank may take 5 to 10 business days to show it.

Contact

For any question about shipping or returns, write to us at [email protected].