Privacy Policy

Last updated: September 20, 2026

Who we are

Raíz Nova is an online store for hair oils. This policy explains what personal data we collect, what we use it for and what your rights are. You can write to us at [email protected].

What information we collect

Information you give us: name, email, address, phone number and order details; also the messages you send us or type into our assistant.

Automatic information: IP address, device and browser type, pages visited and cookies.

Payments: processed by Stripe. We do not store your full card number.

How we use it

To process and ship your orders, answer your questions, prevent fraud, improve the site and, if you agree, send you news and offers.

Who we share it with

With providers that help us operate (for example Stripe, UPS, Twilio, Google and our web hosting service), only as needed. We may also share it if the law requires.

We do not sell your personal information.

Cookies and analytics

We use cookies and tools such as Google Analytics to understand how the site is used. You can set your browser to block or delete cookies, although some features may stop working.

Virtual assistant

Our assistant uses artificial intelligence to answer questions. Please do not type sensitive data into it, such as card numbers or passwords.

Text messages and promotional emails

We will only send you text messages, WhatsApp messages or promotional emails if you give us your consent. You can unsubscribe at any time using the link in the email or by replying STOP.

Your rights

You can ask us to access, correct or delete your data. If you live in California, you have additional rights under the CCPA/CPRA, including the right to know what data we hold and the right to opt out of the sale or sharing of your data, which we do not do. If you live in the European Union or the United Kingdom, GDPR rights also apply.

To exercise them, write to us at [email protected].

Retention and security

We keep your data for as long as needed for these purposes and our legal obligations, and we apply reasonable measures to protect it.

Children

The site is not directed to children under 13 and we do not knowingly collect their data.

Changes

We may update this policy; we will publish the current version on this page with its date.